Refund policy

VivaEase™ – Refund & Return Policy

Effective Date: October 8, 2025

At VivaEase™, we stand behind the quality and reliability of our home-comfort and mobility solutions. Your satisfaction is our top priority, and we want you to feel confident with every purchase you make. This Return & Refund Policy explains how returns and refunds are handled in accordance with international consumer protection standards (EU, UK, US, and global e-commerce regulations).

1. Return Eligibility

You may request a return within 30 days of receiving your order if the following conditions are met:

  • The product is returned in its original condition, unused, and undamaged.

  • All components are included — product, packaging, accessories, and instruction manual (if any).

  • Returns must be shipped back in the original packaging (cardboard box and protective materials).

If you purchased multiple products at a bundle or discounted rate, you may choose to return the entire order or the additional products, but not the main product alone from a promotional set.

2. Non-Returnable Items

We cannot accept returns in the following cases:

  • The product has been used, damaged, or missing original packaging or components.

  • Products purchased under “Final Sale” or “Clearance” categories.

  • Any product returned beyond the 30-day period after delivery.

3. Multi-Unit & Promotional Offers

For bundle promotions such as Buy 1 Get 1 Free, Buy 2 Get 2, or similar multi-unit offers:

  • All items received as part of the promotion must be returned together.

  • Partial returns from promotional offers are not eligible for a refund.
    Refunds will only be issued once all items from the offer are received back in their original, unused condition.

4. How to Initiate a Return

To start a return, please contact our support team at
📧 support@viva-ease.com
Include the following information:

  • Your order number

  • The name or email used to place the order

  • A short explanation or reason for the return

Our team will respond within 24–48 hours with detailed instructions, including the return address and next steps.

5. Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately upon delivery.
We will gladly provide a replacement or a full refund, based on your preference.
Please attach a photo or short video showing the issue to help us process your request faster.

6. Product Design & Variations

Our commitment to continuous product improvement means that minor differences may exist between your product and the images shown online. These variations do not affect product performance or quality and are not considered defects.

7. Refund Process

We love our VivaEase™ products — and we’re confident you will too! 💖
If for any reason you’re not satisfied, you’re covered by our 30-Day Money-Back Guarantee.

To request a refund:

Email support@viva-ease.com with your order number and reason for the refund.

If applicable, attach a photo or video of the item.

Once approved, refunds are processed within 5–7 business days back to your original payment method.

8. Customer Feedback & Product Improvement

Your feedback helps us innovate. Every review and comment we receive directly contributes to improving our products and ensuring that VivaEase™ continues to deliver solutions that make everyday life easier, safer, and more comfortable.

9. Policy Updates

VivaEase™ reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be published on this page and will apply to all future purchases.

Thank You for Choosing VivaEase™

We appreciate your trust in our brand and our mission to deliver life-changing solutions for everyday comfort.

For any questions or additional assistance, contact us at:
📧 support@viva-ease.com
🌐 www.viva-ease.com