Estimated Shipping Time: 6–11 Business Days (FREE shipping)
Everything you need to know about shopping with VivaEase — from shipping and returns to privacy and our terms of service. We've brought it all together in one place.
Select a section below to review the policies that apply when shopping with VivaEase.
At VivaEase, we aim to make your delivery experience simple, reliable, and transparent.
Orders are typically processed within 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.
Most orders to Australia are delivered within approximately 6–11 business days after dispatch.
Delivery times are estimates and may occasionally vary due to carrier delays, customs processing, public holidays, weather, high order volumes, or circumstances outside our reasonable control.
VivaEase offers free standard shipping on qualifying orders delivered within Australia.
Once your order has been shipped and tracking becomes available, we will send the tracking details to the email address used when placing your order.
Please allow some time for the tracking system to update after your parcel has been dispatched.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist before the order is dispatched.
If your tracking has not updated for an extended period or your order appears to be significantly delayed, please contact our support team.
We will review the tracking information and work with the shipping provider where appropriate.
For any shipping-related questions, contact:
Email: service@viva-ease.com
At VivaEase, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.
You may request a return within 30 days of receiving your order if the following conditions are met:
If you purchased multiple products at a bundle or discounted rate, you may choose to return the entire order or eligible individual products, subject to the terms of the promotional offer.
We may be unable to accept returns in the following cases:
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
To help us review the issue quickly, we may ask you to provide:
Once reviewed, we will provide an appropriate solution in accordance with the circumstances and applicable consumer law.
Before returning any product, please contact our customer support team at:
Please include your order number and a brief explanation of the reason for your return.
Return shipping arrangements depend on the reason for the return. Our support team will provide the applicable instructions after reviewing your request.
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method.
Please allow additional processing time for the refund to appear on your account, depending on your bank or payment provider.
If you need to cancel an order, please contact us as soon as possible.
If the order has already been processed or dispatched, we may not be able to cancel it before shipment.
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
These Terms of Service apply when you access, browse, or purchase products through the VivaEase website.
By using our website or placing an order, you agree to these terms.
VivaEase is operated by Vivaease Group LLC.
Company address:
30 N Gould St, Ste 44898
Sheridan, WY 82801
United States
You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the store.
We aim to present product descriptions, images, specifications, and pricing as accurately as reasonably possible.
Minor differences may occur due to manufacturing updates, display settings, photography, packaging changes, or product improvements.
Prices displayed on the website may be shown in the currency applicable to your selected market.
Payment must be successfully authorised before an order can be processed.
We reserve the right to correct obvious pricing or technical errors where permitted by applicable law.
After placing an order, you may receive an order confirmation email.
In certain circumstances, we may need to cancel or decline an order, including where:
If a paid order is cancelled by us, the applicable payment will be refunded.
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery times are not guaranteed and may be affected by carriers or circumstances outside our reasonable control.
Returns and refunds are governed by our Refund Policy and applicable consumer protection laws.
Unless otherwise stated, website content including branding, graphics, text, layout, and original content belongs to VivaEase or its respective licensors.
Content may not be reproduced or used commercially without appropriate permission.
Our website may use third-party services for payments, shipping, analytics, marketing, and other store functionality.
Those third-party services may operate under their own terms and privacy policies.
We may update these Terms of Service from time to time.
The current version published on this page will apply from the date it becomes effective.
Questions regarding these Terms can be sent to:
VivaEase respects your privacy. This Privacy Policy explains how we may collect, use, and protect personal information when you visit our website or place an order.
Depending on how you interact with our store, we may collect information including:
We may use personal information to:
Payments may be processed by third-party payment providers. VivaEase does not need to directly store your full payment card details in order to complete standard online transactions.
Payment providers process information according to their own security and privacy practices.
We may share necessary information with trusted service providers that assist us with operating our business, including:
Information is shared only as reasonably necessary for the relevant service or where otherwise permitted by law.
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website activity, and improve the shopping experience.
Where applicable, you may receive promotional communications if you have subscribed or otherwise permitted us to contact you.
You can unsubscribe from marketing emails using the unsubscribe link included in those messages.
We use reasonable administrative and technical measures intended to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Depending on where you live, you may have rights concerning your personal information, including requesting access, correction, or deletion where applicable.
You may contact us if you have a privacy-related request.
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements.
For privacy-related questions or requests:
Vivaease Group LLC
30 N Gould St, Ste 44898
Sheridan, WY 82801
United States
Email: service@viva-ease.com
If you're unsure about an order, delivery, return, or anything else, our support team is here to help.